Customer satisfaction drives every operation at Archery Specialty Store. We built this policy not as a legal shield, but as a clear path to resolution when something does not meet your expectations. Buyers may return eligible products within 30 days of delivery for a full refund or exchange. Items must remain unused, unstrung, and preserved in original packaging with all tags attached.

What “unused” truly means

We define “unused” with precision to protect both you and the next customer. A bow must never have been drawn, strung, or adjusted in any way that alters limb tension or cam alignment. Arrows must remain fletched exactly as shipped; we cannot accept returns on projectiles that show nock wear, vane damage, or shaft scratches. Accessories like sights, stabilizers, and releases must stay sealed in their original plastic clamshells or shrink wrap.

Why such strictness? Because we do not resell returned items as new. Every returned product undergoes inspection, and if it cannot be certified as pristine, we donate it to youth archery programs or recycle its components. This guarantees that when you buy from us, you receive untouched merchandise — not someone else’s test-fire experiment.

Return Eligibility Matrix
┌───────────────────────────────┬─────────────────┬──────────────────────────┐
│ Item Category                 │ Return Window   │ Condition Required       │
├───────────────────────────────┼─────────────────┼──────────────────────────┤
│ Compound & Recurve Bows       │ 30 Days         │ Unstrung, unused, boxed  │
│ Arrows & Custom Fletching     │ Non-returnable  │ Custom specs final       │
│ Targets, Sights, & Releases   │ 30 Days         │ Unopened original pack   │
└───────────────────────────────┴─────────────────┴──────────────────────────┘

Use the matrix above as a quick reference. For bows and accessories within their 30-day window, you qualify for a full refund or exchange. Custom-fletched arrows, altered bow strings, and clearance items represent final sales that remain non-refundable.

How to initiate a return

Starting your return takes less than five minutes. Send an email to contact@archeryspecialtystore.com with your original order number and a brief reason for the return. Our support staff will inspect request details and issue a Return Merchandise Authorization (RMA) number within two business days. Packages arriving without a visible RMA number will face rejection at our warehouse receiver dock.

We recommend including photographs of the item in its original packaging before sealing the box. This provides a timestamped condition record and speeds up our inspection team’s evaluation. Customers bear responsibility for return shipping costs, except in verified cases of damaged or defective shipments. For those cases, we provide a prepaid shipping label and cover all courier expenses.

What happens after we receive your return

Processing returned merchandise takes three to five business days following warehouse arrival. Our inspection team examines every component: limb pockets, cam bearings, string servings, and accessory mounting threads. If the item passes inspection, we issue a refund directly to the original payment method. Banks and credit card networks take up to seven additional business days to post the credit on your statement.

In cases where an item shows minor handling marks but remains functionally perfect, we offer a partial refund of 75% of the purchase price. We present this option via email, and you may accept or request a full return of the item at your shipping expense. For items that fail inspection due to use or damage, we return the product to you with a written explanation. No restocking fees apply to any return that meets our condition standards.

Damaged or defective shipments

If your order arrives with crush damage, cracked limbs, or any defect from manufacturing, we escalate your case immediately. Email damage@archeryspecialtystore.com within 48 hours of delivery. Include your order number, clear photos of the damage, and a description of the packaging condition. Our team responds within one business hour during operating days and ships a replacement via expedited air the same day. We cover all return freight and waive every restocking fee. Your safety and satisfaction come before any administrative process.

Exceptions and exclusions

Certain products do not qualify for return under any circumstance. Custom-fletched arrows, personalized bow strings, and items marked “Final Sale” at checkout remain non-refundable. We also cannot accept returns on protective gear such as arm guards or finger tabs after use due to hygiene considerations.

Gift recipients may return items without the original order number. Contact our support team with the recipient’s name and shipping zip code; we locate the order internally and process the return as a store credit. Store credits never expire and apply to any future purchase, including custom orders.

Our promise to you

Clear rules eliminate customer friction. We wrote this policy to minimize guesswork and maximize fairness. Every return request receives human review, not automated rejection. We treat each case as unique because archery equipment is personal. Your trust matters more than a single transaction. Start your return now by emailing us with your order number. We will handle the rest with speed and integrity.